Technical service:
Our company offers comprehensive technical support and consultation services for our products. Backed by a team of experts with extensive knowledge and experience in nanomaterials and catalysts, we are dedicated to assisting our customers in maximizing the potential of our offerings. Whether you require guidance on product selection, troubleshooting assistance, or customized solutions for specific applications, our technical support team is committed to providing timely and effective solutions.
Our retail objectives are to offer the most expansive selection of premium products, provide easy and friendly service, offer the fastest delivery time possible, and ensure that every customer is satisfied with their purchase. Our inventory is determined by extensive market research, attendance at international tradeshows and conferences, customer feedback, and working closely with industry experts and vendors. Premetek is committed to continually improving our services and being the premier online market place for all your needs.
Shipping & Handling:
Please Note: (1) Taxes, import duties (international buyers), and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. (2) Delivery Time is approx. 7 – 14 business days to most US/EU/ Asian destinations. (3) We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and bank holidays. Note that delivery times may vary, particularly during peak periods or inclement weather conditions. (4) All items will be dispatched from our USA site directly. (5) We will ship worldwide. We cannot ship on weekends and we do not offer Saturday, Sunday or holiday delivery. (6) Shipping and handling (S&H) charges are fixed per item; any variable quantity purchase listing, shipping rate is calculated based on the quantity purchased. This applies even if the items are sent in the same package. Please factor in the S&H charges before you place your order. (7) All our items will be shipped to the shipping address, please confirm your address on when you check out. (8) Optional shipping insurance is offered (for both domestic and international buyers). We are not responsible for uninsured items lost in transit.
Payment Methods: (1) We accept credit cards, checks, and bank wire transfers. (2) Checks will be held until cleared. (3) We appreciate prompt payment and look forward to your business in the future. Orders will be processed after receiving payment.